Support

I'm already a user

We’re here to help you with any issues you may have regarding the use of our MensaMax product at
.
To get quick assistance, please first find the right contact person at
.

Who is my designated contact person?

We provide the MensaMax software to public institutions such as schools and preschools, as well as other licensees. In general, these licensees are your direct point of contact.

As a company, we offer our licensees a managed service solution. In this case, we also provide support to MensaMax users. You can find your contact person after logging in to MensaMax.

Find a contact person on mensamax.de

Log in with your credentials at mensamax.de/login. If you don’t know your login information, you can find possible solutions in the FAQ.

After logging in, you will find the contact information for your designated contact person in the left-hand navigation column under the section “If you would like to contact us.”

Please contact them for any questions regarding the use of MensaMax.

Find a contact person through the app

Open the MensaMax app and log in with your login credentials. If you don’t know your login credentials, you can find possible solutions in the FAQ.

Go to your dashboard.
In the “Your Contact” section, you’ll find the contact information for your designated contact person. Please contact them for any questions regarding the use of MensaMax.

Answers to Frequently Asked Questions

There are quick and easy solutions to many questions about using MensaMax.
Find the answer to your question here.

General Information

Is MensaMax a caterer?

No, MensaMax is not responsible for the menu, the food, or the price of the meals.
MensaMax is simply the software used by the caterer or the institution to facilitate meal orders.
Thus, MensaMax is used for planning, serving, and billing the ordered meals.

Is MensaMax also available as an app?

Yes, MensaMax is also available as an app for Android and iOS.
In the app, you can order and cancel meals, view your account balance and purchases at the kiosk, read announcements, and find your contact person’s information.
Please note, however, that the web version offers a wider range of features.

I'm having trouble with the app.

You can work around short-term technical issues with the app by using MensaMax in your web browser.
If you’ve found a bug in the app or have any suggestions, we’d love to hear from you at app@mensamax.de.

Can I manage multiple children in a single MensaMax account?

No, each child needs a separate MensaMax account to which credit must be added.
To ensure the credit is applied correctly, please use the respective usernames as the payment reference.

Who is my point of contact?

This can vary from facility to facility (e.g., daycare center, school, company cafeteria, hospital) and therefore cannot be answered in general terms.

However, you can find your contact person in MensaMax:

In the web version: at the end of the left-hand menu bar
In the app: On the dashboard
Also: In the informational letter you received at the beginning

Please understand that, for legal reasons, we cannot and are not permitted to answer your questions.

Please contact your designated representative. Be sure to always include the project number and your username, as otherwise we will not be able to identify your request.

Signing Up and Unsubscribing from MensaMax

How do I log in to MensaMax for the first time?

Generally, you will receive the necessary login credentials in an informational letter from your institution. However, there are two ways to log in to MensaMax for the first time:

You will receive your complete personal login information in the informational letter. When you log in for the first time, you’ll be asked to agree to the Terms of Use and the Privacy Policy and to set a new password. We also recommend that you provide your email address so that you can have a new password sent to you at any time if you ever forget it.
You’ll need to create an account in MensaMax yourself. The information you’ll need for this is also included in the informational letter. Please fill out the required fields; the mandatory fields are highlighted in color. Once you’ve successfully completed the process, you’ll receive an email with your login credentials.

I'm having trouble logging in to MensaMax.

If you’ve forgotten your password, you can reset it yourself in MensaMax at any time and have it resent to you.
However, this will only work if you have also entered your email address in MensaMax itself.

If you need further assistance, please contact your representative.

How do I unsubscribe from MensaMax?

To stop using MensaMax, log in to MensaMax and navigate to ” My Data” > “My User Data ” to log out.

To receive a refund of any available credit balance, please enter your bank account information and confirm the deletion of your account by clicking “Log Out.”

When your credit balance is refunded always depends on the entity responsible for managing the account. Refunds are often processed only once a month. It may therefore take up to a month for your money to be transferred back to you.

I lost my chip.

If you or your child have lost the chip, you can order a new one directly through MensaMax. To do so, log in to MensaMax, navigate to ” My Data” > ” > ” > “My User Data” to verify your identity, and place an order.

If this menu item is not available to you, please contact your point of contact.

Ordering and Canceling Food

How does ordering and canceling lunch work?

If you want to order a meal, simply click on the meal you want in the menu. If you want to cancel a meal, simply click on the meal you ordered again.

If the area in the meal plan is highlighted in yellow, the meal has been ordered. If there is no yellow highlight, the meal has not been ordered.

Please note the order and cancellation deadlines. These may vary from project to project.

Where can I find the order deadlines?

You can find the deadline for ordering and canceling meals in the initial informational letter sent out when MensaMax was introduced.

Where can I find a summary of my orders?

You can find an overview of your orders in your MensaMax account under My User Data.> Orders . You can download the order overview as an Excel file using the Print button.

You can find a monthly overview as a PDF document under ” My User Data” > Documents, provided that this feature has been enabled by your institution.

How can I report my child as sick?

Please note that the sick leave feature is not available in every MensaMax project.

If your school has made this feature available, you can use it to report your child sick. You can find the feature under My User Data > Reporting Sickness. For now, reporting your child as sick is simply a notification.

In some cases, submitting a sick leave notice may also serve to cancel your meal plan. Please contact your representative to find out what effects the sick leave notice will have in your specific case.

Payment

Where can I find the bank account information?

You can find the bank account information for adding funds to your account in the “Legal Notice” section of your MensaMax account after you log in to MensaMax. You can also find the bank account information in the initial informational letter sent when MensaMax was introduced.

What payment description should I use for wire transfers?

If you want to transfer money to your MensaMax account, it is especially important that you include your MensaMax username in the payment description. Only then can MensaMax automatically assign your transfer to your user account.

The username usually consists of the first two letters of the last name, the first two letters of the first name, and a four-digit number.

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Personal Support

Are you having a technical problem using MensaMax, or have you found a bug? Please contact us!

Please note that we can only process valid requests. These include technical issues with the software or situations where you are using MensaMax as part of a managed service agreement.