IT Specialist / Technical Support Specialist – Payment I SaaS Solution // Home office, full-time or part-time (m/f/d)
- Remote, Home office
- Full-time, professionally experienced
Tasks
As a Technical Support Specialist, you are an indispensable part of our team. You ensure that our customers receive the best possible support and that our products function smoothly.
- You act as an escalation level for issues that your colleagues in 1st level support are unable to resolve.
- You configure and customize our software products according to the specific requirements of our customers.
- You proactively troubleshoot, identify causes and develop solutions to rectify faults as quickly as possible.
- You prepare detailed reports on bugs that have occurred and forward them to our development team to ensure that they are resolved quickly.
- You support the project management team in the planning and implementation of projects.
Requirements
- You have completed training as an IT systems administrator or IT specialist in the fields of application development or system integration. Alternatively, you have a degree in IT.
- You have sound knowledge of database systems (preferably MS SQL or Oracle), as well as the MS Windows and Windows Server operating systems.
- Your German language skills are excellent (C2) and you have a good command of English (B2).
- You are technically adept and work in a structured and solution-oriented manner.
- You are characterized by strong communication skills, a service mentality, the ability to deal with conflict, resilience, flexibility and the ability to multitask.
- Experience with agile working methods is an advantage.
- We also encourage career changers with relevant experience to apply.
Benefits
- You can work from your home office anywhere in Germany.
- Full-time or part-time (at least 20 hours per week) – you decide.
- Diverse development opportunities in a rapidly growing company.
- Induction and coaching by experienced colleagues
- Working for the European market leader with a significant contribution to the success story and growth in Germany.
- Freedom and personal responsibility in day-to-day business, flat hierarchies and fast decision-making processes.
- A financially strong group of companies with a proven ability to lead the market.
- Experienced and motivating leadership team that actively supports your professional development.
- Permanent employment contract, 30 days vacation (on a VZ basis) and employee discounts (corporate benefits platform).
Contact us
Apply in just 2 minutes!
Does that sound like the next step on your career ladder? Then we look forward to receiving your application! CV or LinkedIn profile (DE or EN) is sufficient. No cover letter required.